LaptopsComputersClearance IT
We are still shipping orders placed before 2pm for Next Business Day delivery. At this time we cannot ship outside the UK.
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| About Us The ITC Group are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@itclear.com. NB *If paying via credit card & a different delivery address is required, please fax a copy of your cc statement or household bill, front & rear of cc card, and a signed note confirming the delivery address with your HCH order number. This signature must match the card signature. Fax this information to 03333 222 300. Failure to do so will result in your order being delayed. Please remember that all orders are subject to our terms & conditions of sale. Our Contact details: The ITC Group Admin Section Technology House. The Bradshaws. Holy Head Road. Codsall . WV8 2HU Phone: 03333 222 200 Fax: 03333 222 300 Email: info@itcsales.co.uk Registered Office UK Registered Office Address: Information Technology Clear Ltd, Coppice House, Halesfield 7, Telford, TF7 4NA Co Reg N0 4337919 TAX1 VAT [20%] RTB = Return To Base All items either new or Refurbished are the responsibility of the buyer to return to us for any reason . (Unless damage in transit is claimed and the goods must be signed for as UN-INSPECTED on the carrier note at time of delivery) Carriage cost MUST be taken by the sender. If goods are returned an RMA N0. Must be obtained from our sales office on 03333 222 200 EXT 223 . Any items returned without an RMA N0 will be rejected. New items will carry a manufactures warranty were stated and all warranty issues pass to the manufacturer once the unit(s) seals are broken. OEM parts supplied with 30 day warranty unless otherwise stated, these parts are provided for system builders and repair agents - they are not retail products. Software cannot be returned unless the seals on both media and the outer wrap remain intact. By breaking the seal (s) this means you accept the terms and conditions on the site. The Company reserves the position to cancel or not supply an order at there discretion. Orders taken via our site are not binding contracts. |
| Making A Purchase Making a purchase could not be easier. Just browse our On-Line store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from The UK or anywhere else, place your order and your credit card company will convert the transaction to UK sterling or your own currency. We accept payment by Debit Cards, Switch & Solo which is Free of surcharge. MasterCard & Visa attract a service charge of 2% Via Telephone Orders No surcharge On Line. With Amex Only incurring an additional 2% charge on all orders. We accept BACS, Wire Transfer, cheque or cash.In addition we accept Official Purchase Orders from the following sectors: - Local Authorities, Government, Education, Financial, Healthcare, & other official corporate bodies Please Note: We operate a sophisticated fraud screening process to protect both our customers and ourselves. Please note not only do we use the highest encryption available anywhere in the world 1024 BIT to protect you the purchaser , we also use the Credit Card Data matching facility on all transactions , this means the card you use must match the registered address. This protects the public and the Company against fraud in the UK. When ordering and delivery is requested to an address different from the card holder registered address, you are required to Fax or E-mail through proof of ID that matches the card holder address given ( IE a utility bill) and confirm that you are the card holder and you wish your order to be delivered to 'the address' required on your order. Again this is done to give you a service that helps to prevent fraud on yours and other people's credit cards. We accept Visa and MasterCard. Delta. Switch (Maestro). Visa Debit. Solo* Electron* ( not all Solo / Electron cards are accepted) we do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet. * Solo / Electron card purchases, you will be required to fax through proof of ID when using this type of card ID must show delivery address I:E statement , utility bill ETC. PLEASE NOTE IMAGES AT THE ON LINE STORE ARE FOR ILLUSTRATION ONLY AND MAY BE DIFFERENT TO STOCK. |
| Shipping And Handling Shipping and Packing is calculated automatically on line as you shop and is based on weight of your order & your location. We use the top carriers in the UK for all of our equipment. And Royal Mail Special delivery for smaller software orders. Both of these represent superb value for money and service. When signing for carrier delivery please sign for as UN-INSPECTED this means should there be damage to an item yours & our insurance rights are not affected. We can also give you your tracking Number if you call after 10AM the Following working day. Orders are Shipped within 5 Full Working days of the order confirmation For all Tracking Enquiries please e-mail despatch@itclear.com |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-5 Full business days. International orders are generally received in less than 5 days.But this is not a Guarantee Software and items less than 1 Kilo are shipped By Royal Mail Registered Special Delivery. Which is a next working day service. Orders placed before 12PM will be generally shipped the same day. Please call to confirm if your delivery requirement is urgent quoting your order number. We can also give you your tracking Number Via Email on desptach@itclear.com the Following working day. When an order ships we will send you a confirmation mail to confirm that the item has shipped. Some orders can take 3-5 full working days to ship depending on the spec's ordered or item ordered. The shipping will still be on an overnight service the day following the shipping confirmation mail. Any customer wishing to cancel an order must either call quoting there order number or e-mail and ask for a confirmation by return. Once an order has shipped and a cancellation request is received after the above mail of shipping confirmation it is the customer's duty to return the item ( s) for a refund. An RMA form can be downloaded from the support area which will give you the full details of the procedure and a returns number to put with your return. Orders that involve Loaded Software may take up to 3 days for despatch. All orders will receive an e-mail from the despatch system on the day of shipping to confirm your order has shipped and the method used. Inc Tracking information direct from DPD ( please make sure you add DPD.co.uk to your unblocked anti spam or other email software ) |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. |
| Credit Card Security In order to protect our customers from credit card fraud, we verify billing information with your credit card company BEFORE processing your order. Please be aware that our servers record the unique IP address that a browser transmits when requesting a page download which can be used by law enforcement officials to identify a person committing credit card fraud, even if that person does not provide his or her real name. All credit card numbers are encrypted in the software when the order is placed using 1024 bit encryption. They are only decrypted after they reach our computer systems . They are not held in clear text on any web site or open server. We have the highest security encryption available on the site . All information is handled via SSL encryption visible by the 'SECURE' padlock visible on your browser bar at the bottom. This gives you the ultimate protection of 1024 BIT encryption with full peace of mind. Shopping With Total Security Making secure purchases Ordering and paying for items on ITCSALES.co.uk is safe and secure. All of our pages requesting personal information are completed using a secure link. This means that the information you send to us is encrypted in such a way that other Internet users are prevented from viewing your information. Our site utilises the maximum level of encryption allowed by your browser. The latest versions of popular browsers display a locked padlock image, in the grey bar at the bottom of your browser screen, to indicate you are browsing in a secure environment, and can be configured to warn the user if details are being sent over a non-secure link. Refer to your browser manufacturer for details of how this can be accomplished. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day RTB no quibble guarantee. Some items i.e. New and New Open box carry full manufactures warranty or as stated in the item description. New Items From manufauturer are covered by the manufacturer warranty after delivery. Once seals are broken on any item the warranty passes to the manufacturer. All Warranty claims must be made in accordance with these details. We are an it Wholesaler in the UK and not a Retail outlet. Refurbished equipment is covered by our standard RTB warranty as described on the item's for sale. TADL Extended 2 year exteneded warranty available to buy with your hardware, Simply Open the pack and sign on the dotted line and send off your registration within 30 days Done !! |
| Reaching Us Please see our contact information Or Call 03333 222 200 Support at http://www.itcsales.co.uk/acatalog/On-Line_Support_Tickets_RMA_Forma.html For all Tech support free Of Charge PLEASE NOTE IF YOU ARE USING SYMANTEC FIREWALL YOU MAY NEED TO DISABLE DURING THE ORDERING PROCESS IF YOU ARE BLOCKING SECURE COOKIES. THIS IS A FAULT IN THE SYMANTEC INTERNET SECURITY SOFTWARE AND NOT THE SITE YOU ARE ORDERING FROM. |
| Privacy Policy The ITC Group do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes d. We do not send random marketing emails to personal email addresses (spam). e. We Comply with Data Protection Act, 1998 f. Security if at the cutting edge via our 1024BIT security used at the ITC E-store for your total security on web transactions. |
| Returns Policy All items are returnable within the first 14 days from delivered date (we are a Wholesaler). This is your statutory rights of Normal Cancellation in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. All returned items MUST be accompanied by a Return Mechandise Authorisation number (RMA) from the website. (https://www.theitcgroup.com/itcrma/ramformreq.php) All items MUST be returned in original packaging. If original packaging is not available, we can supply suitable packaging at extra cost, please contact us for details. All liabilty for returning goods is the repsonsibility of the buyer. All costs are payable by the buyer and we reserve the right to charge handling costs on some items/orders. Please ensure your return parcels are insured and packed correctly. Damaged and missing items MUST be reported within 48 hours of delivery. Please ensure you check all items on receipt. All items returned on a Business to Business (B2B) transaction are subject to 20% restocking fee at our discretion. We try to be fair and accomodating to our Business customers and we expect the same courtesy in return. Faulty items will be collected/exchanged by us (ITC) within the intial 14 day period after delivery. Where items are covered by Dell Onsite support it may be quicker and more expendient to invoke their support at buyers discretion. RTB = Return To Base (warranty) Return to base (RTB) warranty returns are the responsibility of the buyer, both costs and liability. Please ensure your return parcels are insured and packed correctly. The costs of returning the repaired/replaced item will be met by us (ITC). All laptop batteries are classed as Consumables. Battery warranty will not exceed 12 months on new Laptops irrespective of warranty on the laptop. On refurbished items Battery warranty is 90 days unless otherwise stated. ITC are not responsible for any data contained on hardware, Hard Drives of any sort either loaded or preloaded data no warranty or value is given to any data lost. No value is given to any data due to subsequent returns. OEM parts supplied with 30 day warranty unless otherwise stated, these parts are provided for system builders and repair agents - they are not retail products. Software cannot be returned unless the seals on both media and the outer wrap remain intact. By breaking the seal (s) this means you accept the terms and conditions on the site. |
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