Buy Online - Or Call 0845 226 9806 Business & Trade or 0845 4309155 Home & End Users
Stock Is Live And Updated Every 30 Mins 24 Hours A Day.
Buy Online! - The best way to buy! Your peace of mind backed by the ITC Group
About Us The ITC Group are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@itclear.com.
NB *If paying via credit card & a different delivery address is required, please fax a copy of your cc statement or household bill, front & rear of cc card, and a signed note confirming the delivery address with your HCH order number. This signature must match the card signature. Fax this information to 0845 226 9807. Failure to do so will result in your order being delayed. Please remember that all orders are subject to our terms & conditions of sale. Our Contact details:
The ITC Group Admin Section Technology House. The Bradshaws. Holy Head Road. Codsall . WV8 2HU Phone: 0845 226 9806 Fax: 0845 226 9807 Email: info@itcsales.co.uk
Registered Office UK
Registered Office Address: Information Technology Clear Ltd, Coppice House, Halesfield 7, Telford, TF7 4NA Co Reg N0 4337919
TAX1 VAT [17.5%]
RTB = Return To Base All items either new or Refurbished are the responsibility of the buyer to return to us for any reason . (Unless damage in transit is claimed and the goods must be signed for as UN-INSPECTED on the carrier note at time of delivery) Carriage cost MUST be taken by the sender. If goods are returned an RMA N0. Must be obtained from our sales office on 0845 226 9806 EXT 223 . Any items returned without an RMA N0 will be rejected. New items will carry a manufactures warranty were stated and all warranty issues pass to the manufacturer once the unit(s) seals are broken.
OEM parts supplied with 30 day warranty unless otherwise stated, these parts are provided for system builders and repair agents - they are not retail products.
Software cannot be returned unless the seals on both media and the outer wrap remain intact. By breaking the seal (s) this means you accept the terms and conditions on the site. The Company reserves the position to cancel or not supply an order at there discretion. Orders taken via our site are not binding contracts.
Making A Purchase PLEASE NOTE IF YOU ARE USING SYMANTEC FIREWALL YOU MAY NEED TO DISABLE DURING THE ORDERING PROCESS IF YOU ARE BLOCKING SECURE COOKIES. THIS IS A FAULT IN THE SYMANTEC INTERNET SECURITY SOFTWARE AND NOT THE SITE YOU ARE ORDERING FROM.
Security if at the cutting edge via our 1024BIT security used at the ITC E-store for your total security on web transactions. Plus payments via a secure encrypted gateway with 3D Secure option.
Making a purchase could not be easier. Just browse our On-Line store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from The UK or anywhere else, place your order and your credit card company will convert the transaction to UK sterling or your own currency. We accept payment by Debit Cards, Switch & Solo which is Free of surcharge. MasterCard & Visa attract a service charge of 2% Via Telephone Orders No surcharge On Line. With Amex Only incurring an additional 3.25% charge on all orders.
We accept BACS, Wire Transfer, cheque or cash.In addition we accept Official Purchase Orders from the following sectors: - Local Authorities, Government, Education, Financial, Healthcare, & other official corporate bodies
Please Note: We operate a sophisticated fraud screening process to protect both our customers and ourselves.
Please note not only do we use the highest encryption available anywhere in the world 1024 BIT to protect you the purchaser , we also use the Credit Card Data matching facility on all transactions , this means the card you use must match the registered address. This protects the public and the Company against fraud in the UK. When ordering and delivery is requested to an address different from the card holder registered address, you are required to Fax or E-mail through proof of ID that matches the card holder address given ( IE a utility bill) and confirm that you are the card holder and you wish your order to be delivered to 'the address' required on your order. Again this is done to give you a service that helps to prevent fraud on yours and other people's credit cards.
We accept Visa and MasterCard. Delta. Switch (Maestro). Visa Debit. Solo* Electron* ( not all Solo / Electron cards are accepted) we do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet. * Solo / Electron card purchases, you will be required to fax through proof of ID when using this type of card ID must show delivery address I:E statement , utility bill ETC.
PLEASE NOTE IMAGES AT THE ON LINE STORE ARE FOR ILLUSTRATION ONLY AND MAY BE DIFFERENT TO STOCK.
Shipping And Handling Shipping and Packing is calculated automatically on line as you shop and is based on weight of your order & your location. We use the top carriers in the UK for all of our equipment. And Royal Mail Special delivery for smaller software orders. Both of these represent superb value for money and service. When signing for carrier delivery please sign for as UN-INSPECTED this means should there be damage to an item yours & our insurance rights are not affected. We can also give you your tracking Number if you call after 10AM the Following working day. Orders are Shipped within 5 Full Working days of the order confirmation For all Tracking Enquiries please e-mail despatch@itclear.com
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-5 Full business days. International orders are generally received in less than 5 days.But this is not a Guranttee Software and items less than 1 Kilo are shipped By Royal Mail Registered Special Delivery. Which is a next working day service. Orders placed before 12PM will be generally shipped the same day.But Please call to confirm if your delivery requirement is urgent quoting your order number. We can also give you your tracking Number Via Email on desptach@itclear.com the Following working day. When an order ships we will send you a confirmation mail to confirm that the item has shipped. Some orders can take 3-5 full working days to ship depending on the spec's ordered or item ordered. The shipping will still be on an overnight service the day following the shipping confirmation mail. Any customer wishing to cancel an order must either call quoting there order number or e-mail and ask for a confirmation by return. Once an order has shipped and a cancellation request is received after the above mail of shipping confirmation it is the customer's duty to return the item ( s) for a refund. An RMA form can be downloaded from the support area which will give you the full details of the procedure and a returns number to put with your return. Orders that involve Loaded Software may take up to 3 days for despatch. All orders will receive an e-mail from the despatch system on the day of shipping to confirm your order has shipped and the method used. Inc Tracking information direct from UPS ( please make sure you add UPS.com to your unblocked anti spam or other email software )
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security PLEASE NOTE IF YOU ARE USING SYMANTEC FIREWALL YOU MAY NEED TO DISABLE DURING THE ORDERING PROCESS IF YOU ARE BLOCKING SECURE COOKIES. THIS IS A FAULT IN THE SYMANTEC INTERNET SECURITY SOFTWARE AND NOT THE SITE YOU ARE ORDERING FROM.
In order to protect our customers from credit card fraud, we verify billing information with your credit card company BEFORE processing your order.
Please be aware that our servers record the unique IP address that a browser transmits when requesting a page download which can be used by law enforcement officials to identify a person committing credit card fraud, even if that person does not provide his or her real name.
All credit card numbers are encrypted in the software when the order is placed using 1024 bit encryption. They are only decrypted after they reach our computer systems . They are not held in clear text on any web site or open server. We have the highest security encryption available on the site . All information is handled via SSL encryption visible by the 'SECURE' padlock visible on your browser bar at the bottom. This gives you the ultimate protection of 1024 BIT encryption with full peace of mind.
Shopping With Total Security
Making secure purchases Ordering and paying for items on ITCSALES.co.uk is safe and secure. All of our pages requesting personal information are completed using a secure link. This means that the information you send to us is encrypted in such a way that other Internet users are prevented from viewing your information.
Our site utilises the maximum level of encryption allowed by your browser. The latest versions of popular browsers display a locked padlock image, in the grey bar at the bottom of your browser screen, to indicate you are browsing in a secure environment, and can be configured to warn the user if details are being sent over a non-secure link. Refer to your browser manufacturer for details of how this can be accomplished.
How do we protect your information? We endeavour to protect your information in the following ways:-
(a) When you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use;
(b) We will not request information which is excessive for our purposes;
(c) Try, with your assistance, to keep any information we hold about you up to date and accurate;
(d) delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes;
(e) Protect your data against unauthorised use.
We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Cookies A cookie is a small file placed onto your computer by a web site. This site uses a cookie to enhance your browsing experience. None of your personal details, e.g. name, address, credit card details, are held in your cookie.
Cookies also allow us to make our website more user friendly, by, for example, allowing us to save your password so that you do not have to enter it every time you visit our website.
We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.
You do not have to accept cookies - this site can be used without accepting a cookie. If you want more information, you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
If you have any further questions on security you can contact us via our e-support system at www.itcsales.co.uk/support
Please note not only do we use the highest encryption available anywhere in the world to protect you the purchaser , we also use the Credit Card Data matching facility on all transactions , this means the card you use must match the registered address. This protects the public and the Company against fraud in the UK. When ordering and delivery is requested to an address different from the card holder registered address, you are required to Fax or E-mail through proof of ID that matches the card holder address given ( IE a utility bill) and confirm that you are the card holder and you wish your order to be delivered to 'the address' required on your order. Again this is done to give you a service that helps to prevent fraud on yours and other people's credit cards.
We accept Visa and MasterCard. Delta. Switch. Visa Debit. Solo* (not all Solo cards are accepted) we do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet. * Solo card purchase you will be required to fax through proof of ID when using this type of card ID must show delivery address I:E statement , utility bill ETC.. WE DO NOT SHIP TO ANY ALTERNATE ADDRESS WITHOUT THIS INFORMATION BEING COMPLETE & Reserve the right to Cancel any order and refund the original card used if the terms and conditions are not met.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day RTB no quibble guarantee. Some items I:E New and New Open box carry full manufactures warranty or as stated in the item description. New Items From manufauturer are covered by the manufacturer warranty after delivery. Once seals are broken on any item the warranty passes to the manufacturer. All Warranty claims must be made in accordance with these details. We are an it Wholesaler in the UK and not a Retail outlet. Refurbished equipment is covered by our standard RTB warranty as described on the item's for sale. TADL Extended 2 year exteneded warranty available to buy with your hardware, Simply Open the paxk and sign on the dotted line and send off your registration within 30 days Done !!
Reaching Us Please see our contact information Or Call 0845 226 9806
Support at http://www.itcsales.co.uk/acatalog/On-Line_Support_Tickets_RMA_Forma.html For all Tech support free Of Charge
PLEASE NOTE IF YOU ARE USING SYMANTEC FIREWALL YOU MAY NEED TO DISABLE DURING THE ORDERING PROCESS IF YOU ARE BLOCKING SECURE COOKIES. THIS IS A FAULT IN THE SYMANTEC INTERNET SECURITY SOFTWARE AND NOT THE SITE YOU ARE ORDERING FROM.
Privacy Policy The ITC Group do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes d. We do not send random marketing emails to personal email addresses (spam). e. We Comply with Data Protection Act, 1998 f. Security if at the cutting edge via our 1024BIT security used at the ITC E-store for your total security on web transactions.
Returns Policy ITC Wholesale. All items are returnable within the first 7 days ( we are a Whloesaler ). Delivery costs are payable by the buyer and handling costs may be charged on some items. New items which have the seals Broken and License agreements accepted are charged a 20% re-stocking fee on B2B Orders as they are no longer saleable at new boxed price. Items Returned for a hardware fault where no fault is found will have the cost of shipping either way charged to the customer. Refurbished or Second user that are returned within the first 7 days unused ( Operating System if Installed) has not been used or altered can be returned if no fault is found a 10% restocking fee ( B2B Orders ) is payable or 20% if the operating system ( Software ) has been altered or used. Refunds on our no quibble policy in the first 7 days will not include the original carriage costs for the delivery. You must return the any item in its original packaging with all contents. All OEM Parts Carry a 20% Restock fee ON B2B Orders when returned and found to be not at fault, Or returned because of incorrect ordering by the Buyer. All laptop batteries on refurbished items are classed as Consumables. All are tested to ISO using battery Soak Test software for a Minimum runtime of 20Mins RTB = Return To Base All items either new or Refurbished are the responsibility of the buyer to return to us for any reason . ( Unless damage in transit is claimed and the goods must be signed for as UN-INSPECTED on the carrier note at time of delivery) Carriage cost MUST be taken by the sender. If goods are returned an RMA N0. Must be obtained from our support area at http://www.itcsales.co.uk/acatalog/On-Line_Support_Tickets_RMA_Forma.html . Any items returned without an RMA N0 will be rejected. New items will carry a manufactures warranty were stated and all warranty issues pass to the manufacturer once the unit(s) seals are broken. ITC Are not responsible for any data contained on hardware , Hard Drives of any sort either loaded or preloaded data no warranty or value is given to any data lost non retreived.No value is given to any data due to returns or Refund requirements. All New Items have a 7 day (Wholsaler) return to base no quibble policy. All items must be returned Unused and in all original packaging with all Media , cables.ETC.In case of warranty claims all new item warranties pass to the manufacturer on delivery as sold with the item.
PLEASE NOTE IMAGES AT THE ON LINE STORE ARE FOR ILLUSTRATION ONLY AND MAY BE DIFFERENT TO STOCK. PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING AN ORDER FOR ANY GOODS. YOU ARE ADVISED TO PRINT AND RETAIN THEM FOR YOUR RECORDS. By placing and Order and purchasing goods from www.itcsales.co.uk you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities. These are the Standard Terms and Conditions of Sale of Information Technology Clear LTD. Web Retailer And Wholesaler Computing. Co Registration N0.4337919 registered office Information Technology Clear Ltd, Coppice House, Halesfield 7, Telford, TF7 4NA Company No. 04337919 ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form. Whilst every effort is made to deliver the Goods in accordance with the time-scales set out for delivery in the relevant pages, we do not accept any liability for late delivery of the Goods and your attention is drawn to the provisions of Clause 6 below. In accordance with the provisions of the Consumer Protection (Conclusion of a Contract at a Distance) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below. [PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU.] We reserve the right, at our discretion, to change, modify, add, or remove portions of these Conditions at any time. Please check these Conditions periodically for changes. THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
1. Interpretation 1.1 In these Conditions: 'Conditions' means the standard Terms and conditions of sale set out in this document; 'Contract' means the contract for the sale of the Goods; 'Payment Card' means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; 'Delivery Area' means UK, Eire, EU & Rest Of The World. 'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions; 'Information System' means a system for generating, sending, receiving, storing or otherwise processing electronic communications; 'Order' means any order placed by you with us for the supply of Goods; 'Order Form' means the electronic order form completed and submitted electronically by you; 'Regulations' means the Consumer Protection (Distance selling) Regulations 2000; 'Web Site' our presence on the world wide web, currently accessible via the address. WWW.Itcsales.co.uk. 1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made there under or any enactment repealing and replacing the act referred to. 1.3 Unless the context otherwise requires:- 1.3.1 words importing the singular shall include the plural and vice versa; 1.3.2 words importing the masculine gender shall include the feminine gender and vice versa; 1.3.3 references to persons shall include bodies of persons whether corporate or incorporate. 1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions. 1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions. 2. Basis of the sale 2.1 We shall sell to you and you shall purchase only those Goods which you have set out in an Order and which has been accepted by us. We reserve the right to reject any Order. Each such sale of Goods will be subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any Order is made or purported to be made by you. 2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us. 2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e mail or in writing by us. 2.4 Any advice or recommendation given on this web site or otherwise given by us or any of our employees or agents to you as to the storage, application or use of the Goods is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation. 2.5 Any typographical, clerical or other error or omission on any page of this web site or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. 3. Orders 3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us). 3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. 3.3 Information Technology Clear Limited are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website. 3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms. 3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site. 3.6 We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or where any particular Good is unavailable to substitute for the Goods ordered other Goods which are substantially similar in nature and price. 4. Price of the goods 4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed. 4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm [by e-mail/in writing] that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order. 4.3 In addition to the price of the Goods you will be liable to pay our charges for transport, packaging and insurance as shown on the Order Form. 4.4 The total price is inclusive of any applicable value added tax. 5. Terms of payment 5.1 Upon providing us with details of the Payment Card and submitting the Order you : 5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and 5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. 5.2 The deduction of monies from your Payment Card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject you order we will credit your Payment Card with the amount deducted. 5.3 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have. 5.4 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount. 5.5 We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.
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