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Dell Premier Partner
Frequently Asked Questions

Why are your products so cheap, what is the catch?

There is no catch! We are a clearance house, we purchase excess stock and end of life products direct from manufacturers in bulk quantity. Due to the relationships we have with the manufacturers we are able to buy our stock at huge savings and we pass these savings on to our customers.

What time are your sales lines open?

Our sales lines are open Monday to Friday 9am to 5.30pm and you can contact our sales team on 03333 222 200 or you can e-mail us at sales@itcsales.co.uk

How do I order online?

Once you have chosen the product you want to buy click on the “Add to Cart” button. This will put the item into your “Shopping Cart” and once completed your order you can either click “View Cart” to check your contents and then to simply click the “Checkout” button. Complete your billing and delivery details and then you will be given some payment options, if you choose “Credit/Debit card or PayPal” this will take you to our secure server to complete your transaction, or if you prefer to call us with your payment details choose “Ring Us with Payment Details” or you if you wish to pay via a bank transfer please choose “Proforma Invoice”.

If you do experience any difficulties please call our Sales Team on 03333 222 200 who will be happy to help and are available Monday to Friday 9.00 to 17.30.

I’m not a business and I don’t have a website login. Can I order?

You don’t need a login to place an order with us and we sell to both business and end user customers.

Do you accept official Purchase Orders?

We do accept purchase orders from Local Education Authorities and Government funded organisations i.e. NHS, MOD, Universities, and Colleges

Who is your delivery company?

We ship via DPD on a Next Business Day Delivery Service however there are also options to choose for Pre Noon and Pre 10am delivery services. Once despatched DPD will e-mail you a 1 hour delivery window on the morning of delivery and if you include your mobile number at the time of order they will also text you this information.

What is your cut off time for despatch today?

Our cut off time for orders Monday to Friday (Bank Holidays excluded) which will be guaranteed despatch on that day is 2pm however we will endeavour to despatch as much as we can, so it is possible some orders placed after this time will still be despatched. If you want to check you can call our sales team on 03333 222 200.

Do you e-mail the tracking number?

On the evening the order is despatched we will e-mail you the tracking number.

Can I get an item shipped outside of the UK?

We do ship to mainland Europe and the USA however delivery timescales will be different depending where you are. If you do place an order with us we will require a bank transfer of funds for international orders so please choose “Proforma Invoice” as your payment method at the checkout.

What do I do if my order is delivered damaged?

Please notify us immediately by calling us on 03333 222 200 or e-mail our Despatch Team at despatch@itcsales.co.uk

What are the payment options?

We offer several payment methods. We accept all major credit/debit cards, Amex, PayPal or Bank Transfer of funds.

If I have a problem with the operation of my item who do I contact?

If your item is covered by Dell Warranty you will need to contact Dell directly, if the item is covered by our own warranty you will need go to our website homepage and go to Online Support section located at the top of the page where you can open a Support ticket.

How do I get a copy of an invoice?

All our orders are shipped with an invoice which will be in the documents enclosed wallet on the outside of the packaging but if you require a copy invoice please e-mail our Accounts Team at accounts@itcsales.co.uk

 

 

 

 





Click Here To Apply For A Trade Login

Click here to Apply For Trade Login


Clicking the above will take you through our checkout procedure. Please fill out your details and select PROFORMA INVOICE as a payment option.
Requests for Trade Logins will not be accepted unless you have previously ordered from us at least once.
PLEASE NOTE: This is not a commitment to buy anything.


Buy Online , Or Call Our New Cheap Local Rate Number 03333 222 200

 
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© 2016 Information Technology Clear Ltd
Registered UK Company
Company No. 04337919
UK VAT Registration No. GB 784 1014 42